# Cancellation and refund policy: Bay Light Day Cruises, Seward

FICTIONAL TEACHING BUSINESS. Replace every line with your own approved terms.

Fact owner: Owner, Bay Light Day Cruises (fictional) / Last checked: 2026-10-10

## When a guest cancels

- Free cancellation until 48 hours before departure, with a full refund.
- Inside 48 hours before departure, there is no refund.

## When we cancel for weather

- The cruise runs in rain.
- We cancel only for a marine warning. When we cancel, every guest gets a full refund.
- The captain makes the go or no-go decision. Staff do not predict the weather or the decision.

## Refunds, credits, changes and complaints

- A person at the office handles every refund, credit, change and complaint.
- Staff and the assistant never promise a refund, credit, date change or exception. They pass the request to the office.